How can we help you?

Browse our most common questions below or use the search box to find specific information regarding your visit, insurance, or care.

All sessions are conducted virtually, allowing you to access therapy from the comfort and privacy of your own space.

We accept most major regional and national insurance plans, including Medicare. Because coverage networks change frequently, we strongly recommend contacting our billing department or checking directly with your insurance provider to verify your specific coverage details prior to your visit.

The fastest and most secure way to request a prescription refill is through our online patient portal. Alternatively, you can call our office during regular business hours and select the prescription refill option. Please allow up to 48 hours for all refill requests to be processed.

We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient in need of care. Appointments canceled with less than 24 hours' notice may be subject to a late cancellation fee.

Yes, our secure, HIPAA-compliant patient portal provides 24/7 access to your health information. Once registered, you can view lab results, read visit summaries, review your medication list, and send secure messages directly to your care team.

Yes, we offer convenient telehealth visits for certain types of follow-up appointments, medication management, and minor acute issues. Please ask our scheduling team if a virtual visit is appropriate and available for your specific healthcare needs.

Our clinic is open Monday through Friday from 8:00 AM to 5:00 PM. We are closed on weekends and major national holidays. For after-hours urgent medical concerns, an on-call physician is available by calling our main office number.

If your provider determines that you need specialized care, our referral coordinator will process the request with your insurance company and contact you with the specialist's information. This process typically takes 3-5 business days depending on your insurance plan's requirements.

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